Payment Policy

At Alvarez Hardware, we are committed to providing a safe, transparent, and seamless checkout experience for every customer. This Payment Policy explains the payment methods we accept, how your financial information is protected, and the terms that apply to all purchases made through our online store. By placing an order with us, you agree to the payment terms described in this policy.

ACCEPTED PAYMENT METHODS

We offer multiple convenient and secure options so you can complete your purchase with confidence. All transactions are processed in U.S. Dollars (USD).

Payment Method Details
Credit/Debit Cards Visa, Mastercard, American Express, Discover
PayPal Secure checkout using your PayPal account balance or linked payment methods

We do not accept cash, personal checks, business checks, money orders, bank transfers, cryptocurrency, gift cards from other retailers, or any payment methods not listed above.

PAYMENT SECURITY AND DATA PROTECTION

Protecting your financial information is of the utmost importance to us. We utilize multiple layers of industry-standard security to safeguard every transaction:

  • SSL Encryption: All data transmitted between your web browser and our servers is protected by 256-bit Secure Sockets Layer (SSL) encryption technology, ensuring that your information remains confidential during transmission.
  • PCI DSS Compliance: Our payment processing partners fully comply with the Payment Card Industry Data Security Standard (PCI DSS), which mandates strict protocols for handling, storing, and transmitting cardholder data.
  • Secure Payment Gateway: All transactions are routed through certified and trusted payment gateways equipped with advanced fraud detection and prevention systems. At no point do we store your full credit card number, CVV code, or other sensitive payment credentials on our servers.

ORDER PAYMENT PROCESS

  • Full Payment Required: Complete payment is due at the time of order placement. We do not offer partial payments, installment billing, deferred payment options, or layaway arrangements.
  • Order Confirmation and Processing: Your order will be forwarded to our fulfillment team only after your payment has been successfully authorized and verified. If payment authorization fails, the order will not be processed, and you will be promptly notified so you can update your payment details.
  • Order Confirmation Email: Upon successful payment, you will receive an order confirmation email at the address you provided during checkout. This email will include your order number, a summary of items purchased, shipping information, and payment details. Please keep this email for your records. If you do not receive a confirmation email within 30 minutes, please check your spam or junk folder, or contact our support team for assistance.

BILLING INFORMATION

  • Billing Address: The billing address you enter during checkout must match the address associated with your payment card or PayPal account. Providing accurate billing information helps prevent payment declines and potential order delays.
  • Invoices and Receipts: A digital receipt is automatically sent with your order confirmation email. If you require a formal invoice for business, tax, or accounting purposes, please contact our customer service team and we will be happy to provide one.

TAXES AND ADDITIONAL FEES

  • Sales Tax: State and local sales taxes are calculated automatically based on your shipping address and applied to your order total at checkout. Tax rates are determined in accordance with applicable local, state, and federal regulations.
  • Additional Fees: We do not charge any supplementary processing fees, handling charges, or hidden service fees. Shipping is provided free of charge on all orders.

PAYMENT ISSUES AND TROUBLESHOOTING

If your payment is declined or you experience difficulty completing your purchase, please try the following steps:

  1. Verify that your card number, expiration date, CVV, and billing address have been entered correctly.
  2. Ensure that your account has sufficient funds or available credit to cover the order total.
  3. Contact your bank or card issuer to determine whether a security hold, regional restriction, or transaction limit is preventing the payment.
  4. Try completing your purchase using an alternative accepted payment method, such as a different card or PayPal.

If the issue persists after trying the steps above, please reach out to our support team at info@alvarezhardware.net and we will assist you promptly.

ORDER CANCELLATIONS AND REFUND PROCEDURES

  • Cancellation Requests: If you wish to cancel an order, please contact us at info@alvarezhardware.net as soon as possible.
    • Orders may be cancelled for a full refund within 24 hours of placement, provided the order has not yet been processed or shipped.
    • Once an order has entered the fulfillment process or has been dispatched, it cannot be cancelled. In such cases, you may initiate a return in accordance with our Return & Refund Policy.
  • Refund Processing: All refunds for cancelled or returned orders are issued to the original payment method used at the time of purchase. Refund processing typically takes up to 10 business days after we confirm the cancellation or receive the returned item. Please allow additional time for the refund to appear on your statement, as processing times may vary depending on your bank or financial institution. For complete refund details, please refer to our Return & Refund Policy.

FINANCING AND INSTALLMENT OPTIONS

We do not currently offer financing plans, installment payment options, buy-now-pay-later services, or layaway programs. All orders must be paid in full at the time of checkout.

POLICY UPDATES

We reserve the right to update or modify this Payment Policy at any time. Any changes will take effect immediately upon being posted to this page. We encourage you to review this policy regularly to stay informed of any updates. Your continued use of our Services after changes are posted constitutes your acceptance of the revised policy.

CONTACT US

If you have any questions, concerns, or requests regarding this Payment Policy, please contact our customer service team:

Store Name: Alvarez Hardware
Phone Number: 312-733-3567
Email: info@alvarezhardware.net
Physical Address: 1323 W 18th St, Chicago, IL 60608, USA
Business Hours: Monday–Friday 8 AM – 6 PM; Saturday 8 AM – 5 PM; Sunday 10 AM – 3 PM