Shipping policy
At Alvarez Hardware, we are dedicated to delivering a transparent and dependable shopping experience from start to finish. This Shipping Policy explains how we process, ship, and deliver your orders. By placing an order on our website, you acknowledge and agree to the terms outlined below.
ORDER PROCESSING AND HANDLING
After your order is confirmed, our fulfillment team will begin preparing it within a standard processing window of 1 to 5 business days. This period allows us to carefully inspect, pack, and prepare each item for safe transit.
- Order Cut-Off: Orders submitted before 3:00 PM Central Time (CT) on a business day are generally placed into the processing queue on the same day.
- Business Days: Order processing takes place Monday through Friday, excluding major U.S. federal holidays.
ORDER CANCELLATION
We understand that circumstances can change. To provide flexibility while keeping our logistics running smoothly, we offer the following cancellation terms:
- Within 24 Hours of Purchase: You may cancel your order for a full refund at no charge. To initiate a cancellation, please email us immediately at info@alvarezhardware.net with your order number and the subject line "Cancellation Request."
- After 24 Hours: If your cancellation request arrives more than 24 hours after purchase, we may be unable to process it if your order has already entered the fulfillment or shipping stage. In that case, the order will be subject to our Return Policy. Please review our return terms to determine eligibility.
ESTIMATED DELIVERY TIME
Once your order has been shipped, the estimated delivery timeframe within the contiguous United States is 6 to 10 business days. Please note that the actual delivery date may vary depending on your location, the selected carrier, and other logistical factors.
| Shipping Method | Estimated Delivery Time | Cost |
|---|---|---|
| Standard Shipping | 6–10 business days | FREE |
SHIPPING NOTIFICATION AND TRACKING
- Shipping Confirmation: A shipping confirmation email containing your tracking number will be sent to you as soon as your order leaves our facility. Please allow 24 to 48 hours for the tracking details to become active in the carrier's system.
- Carrier Partners: We work with trusted and well-established shipping carriers including UPS, FedEx, and USPS to ensure your packages arrive safely and on time.
- Address Accuracy: It is your responsibility to provide a complete and accurate shipping address at checkout. Alvarez Hardware is not liable for delivery delays, misdeliveries, or lost packages caused by incorrect or incomplete address information provided by the customer.
LOST, DAMAGED, OR INCORRECT ITEMS
We encourage you to thoroughly inspect your package as soon as it arrives. If you discover that your order was damaged during transit, contains incorrect items, or appears to be incomplete, please contact our support team within 5 business days of delivery. Send your message to info@alvarezhardware.net and include the following information:
- Your order number
- Your tracking number
- A description of the issue
- Photographs of any visible damage or discrepancies (if applicable)
Our team will review your case promptly and arrange for a replacement or full refund as appropriate.
DISCLAIMER
All delivery timeframes provided are estimates and are not guaranteed. Alvarez Hardware is not responsible for delays caused by carrier service disruptions, severe weather conditions, natural disasters, or other circumstances beyond our reasonable control.
CONTACT US
If you have any questions or concerns about this Shipping Policy, please do not hesitate to reach out to us:
Store Name: Alvarez Hardware
Phone Number: 312-733-3567
Email: info@alvarezhardware.net
Physical Address: 1323 W 18th St, Chicago, IL 60608, USA
Business Hours: Monday–Friday 8 AM – 6 PM; Saturday 8 AM – 5 PM; Sunday 10 AM – 3 PM