Terms of service

Welcome to Alvarez Hardware. These Terms of Service ("Terms") govern your access to and use of our website, online store, and all related services (collectively referred to as the "Services"). Please read these Terms carefully before using our Services.

By accessing or using our Services, you confirm that you have read, understood, and agree to be bound by these Terms and our Privacy Policy. If you do not agree with any part of these Terms, please refrain from using our Services.

ELIGIBILITY

By using our Services, you represent and warrant that you are at least 18 years of age (or the age of legal majority in your jurisdiction) and possess the legal authority to enter into a binding agreement. You are solely responsible for maintaining the confidentiality of your account credentials and for all activities conducted under your account. Your account is non-transferable, and you may not assign it to any other individual or entity.

PRODUCTS AND ORDERS

We make every effort to present our products as accurately as possible, including descriptions, images, and specifications. However, variations in color, texture, or appearance may occur due to differences in monitor settings, device displays, or lighting conditions. Product descriptions are subject to change at any time without prior notice. We reserve the right to limit purchase quantities, restrict orders to certain regions, or discontinue any product without liability.

When you submit an order, you are making an offer to purchase the selected items under these Terms. All orders are subject to our acceptance. We may approve, reject, or cancel any order at our sole discretion. An order is considered confirmed only after you receive an official confirmation email from us. We reserve the right to cancel orders due to pricing errors, inventory shortages, suspected unauthorized activity, or any other reason we deem necessary.

ORDER CANCELLATIONS

You may cancel your order within 24 hours of placing it for a full refund, provided the order has not yet been processed or dispatched for shipment. After the 24-hour window has closed, or once your order has entered the fulfillment process, cancellation is no longer available. In such cases, you may return the item in accordance with our Return Policy.

PRICING AND PAYMENT

All prices displayed on our Services are in U.S. dollars and are subject to change without notice. The price shown at the time of your order placement, as confirmed in your order confirmation email, will be the price charged. Posted prices do not include applicable state or local sales taxes, which will be calculated and applied at checkout based on your shipping address.

You agree to provide accurate, current, and complete payment information when placing an order. We accept major credit and debit cards and other payment methods as displayed during checkout. We reserve the right to refuse or cancel any order if payment information is invalid, incomplete, or if we suspect fraudulent activity.

SHIPPING AND DELIVERY

We currently offer free shipping on all orders within the contiguous United States. Order processing typically takes 1 to 5 business days. Standard delivery timeframes are approximately 6 to 10 business days after shipment. Delivery dates are estimates and are not guaranteed, as delays may occur due to carrier issues, weather, or other circumstances beyond our control. For full shipping details, please review our Shipping Policy.

INTELLECTUAL PROPERTY

All content available through our Services — including but not limited to text, images, graphics, logos, icons, audio clips, video content, software, and website design — is the exclusive property of Alvarez Hardware or its licensors and is protected by applicable copyright, trademark, and intellectual property laws. You may not reproduce, distribute, modify, display, perform, or otherwise exploit any content from our Services without prior written consent from us.

THIRD-PARTY WEBSITES AND LINKS

Our Services may contain hyperlinks to third-party websites or resources for your convenience. We do not endorse, control, or assume responsibility for the content, privacy practices, or operations of any third-party sites. Accessing third-party links is entirely at your own risk, and we encourage you to review the terms and policies of any external sites you visit.

USER CONTENT AND FEEDBACK

If you submit reviews, suggestions, ideas, or other feedback through our Services, you grant Alvarez Hardware a worldwide, non-exclusive, perpetual, irrevocable, royalty-free license to use, reproduce, modify, adapt, publish, translate, and distribute such content in any media for any business purpose. You represent that you own or have the necessary rights to any content you submit and that such content does not violate the rights of any third party.

PROHIBITED ACTIVITIES

When using our Services, you agree that you will not:

  • Engage in any fraudulent, deceptive, or misleading activity.
  • Violate any applicable local, state, federal, or international laws or regulations.
  • Infringe upon or misappropriate any intellectual property or proprietary rights.
  • Harass, threaten, defame, or cause harm to any other person.
  • Attempt to access, disrupt, or compromise the security of our systems or networks.
  • Use bots, scrapers, spiders, or any automated means to access or interact with our Services without our express written permission.
  • Interfere with or disrupt the normal operation of our website or its underlying infrastructure.

DISCLAIMER OF WARRANTIES

All products and services are provided on an "as is" and "as available" basis. To the maximum extent permitted by applicable law, Alvarez Hardware makes no warranties, whether express or implied, including but not limited to implied warranties of merchantability, fitness for a particular purpose, or non-infringement. We do not warrant that our Services will be available at all times, free of errors, or free of harmful components.

LIMITATION OF LIABILITY

To the fullest extent permitted by law, Alvarez Hardware, its owners, officers, employees, and affiliates shall not be held liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of data, revenue, or profits, arising out of or related to your use of or inability to use our Services or products. Our total aggregate liability shall not exceed the amount you paid for the specific product or service giving rise to the claim.

INDEMNIFICATION

You agree to indemnify, defend, and hold harmless Alvarez Hardware and its owners, officers, directors, employees, and agents from and against any and all claims, liabilities, damages, losses, costs, and expenses (including reasonable attorney fees) arising from your use of our Services, your violation of these Terms, or your violation of any applicable law or third-party right.

GOVERNING LAW AND DISPUTE RESOLUTION

These Terms are governed by and construed in accordance with the laws of the State of Illinois, without regard to its conflict of laws principles. Any dispute, controversy, or claim arising from or relating to these Terms or your use of our Services shall be resolved exclusively in the state or federal courts located in Cook County, Illinois, and you consent to the personal jurisdiction of such courts.

CHANGES TO THESE TERMS

We reserve the right to modify, amend, or replace these Terms at any time at our sole discretion. Any updates will be posted on this page with a revised effective date. It is your responsibility to review these Terms periodically. Your continued use of our Services after any changes are posted constitutes your acceptance of the updated Terms.

SEVERABILITY

If any provision of these Terms is found to be invalid, illegal, or unenforceable by a court of competent jurisdiction, the remaining provisions shall continue in full force and effect.

ENTIRE AGREEMENT

These Terms, together with our Privacy Policy and any other policies referenced herein, constitute the entire agreement between you and Alvarez Hardware regarding the use of our Services, superseding any prior agreements or understandings.

CONTACT US

If you have any questions about these Terms of Service, please contact us:

Store Name: Alvarez Hardware
Phone Number: 312-733-3567
Email: info@alvarezhardware.net
Physical Address: 1323 W 18th St, Chicago, IL 60608, USA
Business Hours: Monday–Friday 8 AM – 6 PM; Saturday 8 AM – 5 PM; Sunday 10 AM – 3 PM