Privacy policy

At Alvarez Hardware, protecting your personal information is a top priority. This Privacy Policy outlines the types of data we gather, how it is used, and the steps we take to keep it secure when you visit our website or engage with our services.

By using our website or making a purchase, you acknowledge and consent to the practices described in this policy. If you do not agree, we kindly ask that you refrain from using our website and services.

WHAT INFORMATION WE COLLECT

We gather information in the following categories:

Voluntarily Provided Information

This includes your full name, email address, shipping and billing address, phone number, payment details (such as credit or debit card information processed securely at checkout), and any account credentials you create. It also covers messages, reviews, or feedback you submit to us.

Automatically Collected Information

When you visit our site, we may collect certain technical data such as your IP address, browser type, device type, operating system, referral sources, and browsing activity. We also use cookies, web beacons, and similar tools to track site usage and improve your experience.

Information from Third Parties

We may receive supplementary data from trusted partners, including payment processors, advertising platforms, and analytics providers, to help us operate and improve our services.

HOW WE USE YOUR INFORMATION

The data we collect serves the following purposes:

  • To process, ship, and manage returns for your orders.
  • To create and maintain your account and deliver a tailored shopping experience.
  • To send transactional updates, promotional offers, and respond to customer inquiries.
  • To analyze website performance, user behavior, and product trends to enhance our offerings.
  • To identify and prevent fraudulent activity, security threats, and technical problems.
  • To meet legal and regulatory requirements.

HOW WE SHARE YOUR INFORMATION

We do not sell, rent, or trade your personal information. However, we may share data with the following parties:

  • Service Providers: Trusted third-party companies that assist with payment processing, order fulfillment, shipping, email marketing, and website analytics.
  • E-Commerce Platform: Our online store operates on Shopify Inc. Shopify acts as a data processor on our behalf, handling order management, payment transactions, and secure storage of customer information. For further details, please refer to Shopify's Privacy Policy.
  • Business Transfers: In the event of a corporate merger, acquisition, or asset sale, your information may be transferred as part of that transaction.
  • Legal Obligations: We may disclose data when required by law, court order, or governmental regulation, or when necessary to protect our rights and the safety of our customers.

YOUR RIGHTS AND CHOICES

Depending on your jurisdiction, you may have the following rights regarding your personal data:

  • Access and Portability: You may request a copy of the personal information we have on file and receive it in a portable format.
  • Correction and Updates: You may ask us to correct any inaccurate or outdated information in your profile.
  • Deletion: You may request that we erase your personal data, subject to legal retention requirements.
  • Opt-Out of Marketing: You can opt out of promotional emails at any time by clicking the unsubscribe link included in every marketing message.

For California Residents (CCPA/CPRA): You have the right to know what personal information is collected, request its deletion, and opt out of any sale or sharing of your data. We do not sell personal information as defined under CCPA/CPRA. To submit a request, email us at info@alvarezhardware.net.

For EEA and UK Residents (GDPR): You may have additional rights including the right to object to data processing, restrict how your data is used, and request data portability. We process personal data based on contractual necessity, legitimate business interests, your consent, or legal compliance.

To exercise any of these rights, please contact us using the information provided at the bottom of this page.

COOKIES AND TRACKING

We use cookies and similar technologies to remember your preferences, analyze traffic patterns, and enhance site functionality. You may manage cookie preferences through your browser settings. Please note that disabling cookies may limit certain website features.

DATA SECURITY

We employ industry-standard security measures including encryption and secure servers to protect your data. While we strive to use commercially acceptable means to safeguard your information, no method of transmission or storage over the internet is 100% secure.

DATA RETENTION

We retain your personal information only for as long as needed to fulfill the purposes described in this policy, comply with legal obligations, and resolve disputes.

CHILDREN'S PRIVACY

Our website and services are designed for users aged 13 and older. We do not knowingly collect personal data from children. If we become aware that a child has provided us with information, we will take steps to delete it promptly.

POLICY UPDATES

We reserve the right to update or revise this Privacy Policy at any time. Any changes will be posted on this page along with the revised effective date. We encourage you to review this policy periodically.

CONTACT US

If you have any questions, concerns, or requests related to this Privacy Policy, please reach out to us directly:

Store Name: Alvarez Hardware
Phone Number: 312-733-3567
Email: info@alvarezhardware.net
Physical Address: 1323 W 18th St, Chicago, IL 60608, USA
Business Hours: Monday–Friday 8 AM – 6 PM; Saturday 8 AM – 5 PM; Sunday 10 AM – 3 PM